SERVICES

At The Salus Network when we accept a consulting assignment we take a formal, yet collegial approach to system safety design and safety management in your organization. This allows you to achieve the highest levels of patient safety. Our consulting services serve as a formidable blueprint for patient safety. For details on service offerings see below.

 

 

Clinical Care Systems Analysis

Start by picking a system, any system. Whether the system is medication administration, labor and delivery, surgery, patient flow, radiology, oncology, or any other, our first step will be to construct what we call a System Safety Architecture. The System Safety Architecture presents a visual map of the system you’ve selected along with each supporting sub-system and working-level process. We need to “drill-down” to the working-level process because at the system and sub-system levels the ability to collect meaningful data is not possible. The working-level process is the point in the system where clinical care tasks are carried out, sometimes individually, sometimes in teams, and many times in conjunction with other processes. At this working-level we rigorously evaluate the selected system through analysis of specific system safety attributes, assign specific risk classifications, and recommend Safety Order of Precedence error-proofing strategies.

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Safety Management System (SMS) Design and Implementation

The Safety Management System (SMS) created by The Salus Network has one objective – the effective management of safety and risk designed to protect the patient! Using the latest in safety management technology our SMS gives you the ability to capture, assess, analyze, store, and disseminate both reactive and proactive safety data. Using proven safety management tools, some of which you may already have, we can show you how to collect reactive and proactive safety data which then can be applied to our rigorous safety/risk management process.

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System Safety by Design

System Safety is the level of safety designed into a system that serves an invaluable purpose – adverse event investigation before the adverse event occurs. If you are interested in solving clinical care system weaknesses, latent conditions, hazards, and risks before they combine to cause an adverse event, The Salus Network can assist you in the design of safety into your systems and processes. By applying special technical and managerial skills in a systematic, forward-looking manner to identify, analyze, assess, and control hazards and risks, your systems can begin to achieve a level of safety currently attained by other high-risk, high-reliability industries such as commercial aviation, the nuclear power industry, the U.S. Armed Forces, and others.

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Error Reporting Program Design and Implementation

One of the most effective ways to learn the specific threats and errors that exist in our healthcare systems is to utilize an effective non-punitive error reporting program. Protecting the patient means ensuring our clinical care systems achieve and maintain the highest levels of safety. No system is perfect or ever will be. Therefore, we must learn from our most valuable assets – our front line personnel – where the system weaknesses exist so we can either eliminate or mitigate hazards and risks before they penetrate system defenses to become an adverse event.

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Team Resource Management (TRM) / Threat and Error Management (TEM)

Communication and teamwork are critical to healthcare not just in the operating room but throughout the hospital. Predicated on the cornerstone of “participating with authority and assertiveness with respect” teams are thoroughly trained in key team-based core competencies designed to facilitate collegial communication and teamwork. Effective teams not only communicate well but are much more proficient at identifying system threats and managing errors.

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Safety Culture Change Management

Simply put, safety culture is the way we do things around here, especially when no one is watching! Think of safety culture as you are what you eat. If the hospital is the restaurant and hospital administration decides what’s on the menu then the question to ask is, what’s on your menu? Think of incentives as the daily menu specials. Through specific management inputs to safety culture hospitals can more effectively guide positive safety cultural changes.

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